Returns & Refunds

What Can Be Returned

How to Initiate a Return

1. 1

   Contact our support team

   Email returns@whosbrew.com with your order number and the reason for your return. If your item arrived damaged, please include photos.

2. 2

   Receive your return authorisation

   Our team will review your request and send you a Return Merchandise Authorisation (RMA) number and return shipping instructions within 2 business days.

3. 3

   Ship the item back

   Pack the item securely in its original packaging and include the RMA number on the outside of the parcel. Return shipping costs are covered by Who's Brew for damaged or incorrect items; for other returns, the buyer is responsible.

4. 4

   Receive your refund

   Once we receive and inspect the return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

Refund Processing Time

Refunds are processed within 5–7 business days of us receiving your returned item. Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account.

You will receive an email confirmation once your refund has been processed. For PayPal payments, refunds are usually reflected within 1–2 business days.

Exchanges

We do not offer direct product exchanges at this time. If you would like a different product, please initiate a return for the original item and place a new order. This ensures the fastest turnaround for you.